The PhoCusWright report referenced in our November 2006 post titled A Look at TripHub Groups, is now available. It's a very good study and worth checking out. Below is a summary of PhoCusWright's findings which are consistent with TripHub's experience.
From PhoCusWright's January 24th FYI Newsletter:
Companies seeking the next big travel opportunity need to explore the groups and meetings arena. This complex but steady marketplace, valued at over US$164 billion in the U.S. alone, is one of the next frontiers and key competitive areas for e-commerce and one of the last major revenue streams to move online.
The U.S. groups and meetings marketplace is projected to reach $175 billion by 2008, with travel (air, hotel, car rental, ground transportation, cruise and tour) representing 54% of the total. Non-travel expenses (e.g., meeting rooms, catering, audio/visual equipment) represent the remaining 46%. By 2008, 41% of all groups and meetings travel revenue, or $39 billion, will be booked online. The online opportunity will be even greater for small leisure gatherings (under 9 rooms), a segment which has fallen outside of the traditional "group" definition. [Ed: see TripHub's definition.] This segment, which includes family reunions, weddings and religious groups, will have online penetration of 53% by 2008, nearly three times the rate of larger leisure groups.
Travel companies can no longer afford to sit on the sidelines taking a wait-and-see approach to the groups and meetings opportunity, according to the report. Suppliers need to automate their entire distribution network and supply chain supporting groups and meetings or else risk ceding control of this space to competitors and/or new entrants. Groups and meeting inventory and rates must be centralized and well integrated into other core systems, including hotel property management, revenue (yield) management, central reservations, customer relationship management, e-commerce and dynamic packaging. In addition, companies should apply Travel 2.0 capabilities to the groups and meetings arena, placing particular emphasis on the elements of community, user-generated content and social networking.
Innovation by new entrants and competitive posturing by other, more established players signify that this will be an exciting area poised for great opportunity and technology advances in the years to come.
Other Key Findings:
Smaller, simpler groups and meetings are on the rise in both the leisure and corporate segments. Because these tend to have fewer variables, they can be moved online with the entire business being transacted - from contract to bookings - without the need for a request for proposal.
Hotel companies are working to centralize their groups and meetings inventory and rates to enhance offerings and leverage/optimize resources to achieve efficiencies and economies of scale. As they build their technology capabilities, they will push supply online.
Components of large meetings (e.g., RFP processing, housing management, attendee registration) will continue to move online largely to achieve efficiencies and to empower or off-load tasks to planners and attendees.
The rise in new market entrants (e.g., Groople, Group Travel Planet, TripHub) and efforts by established players to automate portions of the groups and meetings lifecycle will help to draw attention to the technology tools, educate the marketplace and encourage people to book electronically online.
© 2007 PhoCusWright Inc.
Groups and Meetings: Market Opportunity Redefined is available at PhoCusWright.com.
Like Abbott and Costello's famous 
